Joltchat provides access to digital premium services that are activated immediately upon successful payment. Due to the nature of digital services and instant access, subscriptions cannot be cancelled or refunded once activated, except in specific cases outlined below.
Refunds may be considered only under the following circumstances:
Once premium access is activated, cancellation of the subscription is not applicable. Access will remain valid until the end of the purchased duration.
If you believe you are eligible for a refund, please contact us at joltchat@outlook.com within 24 hours of the payment, along with your payment transaction ID and registered email address.
Approved refunds, if any, will be processed within 7 business days using the original payment method.